Refund Policy

1. Principle

We want YouMakeIt to be useful to you. If the Service does not meet your expectations, you may request a refund under the conditions described below.

As payments are processed by Dodo Payments acting as Merchant of Record, refunds are issued through them, to your original payment method.

2. Timeframe: 7 Days

You may request a refund for a purchase (subscription or credit pack) within seven (7) calendar days of the payment date.

3. Condition: Credits Not Substantially Used

A refund is granted if the credits associated with the purchase have not been substantially used.

• We consider a purchase to not have been substantially used when less than 10% of the credits it provided have been used.
• Beyond this threshold, since the service has actually been rendered (compute time and infrastructure costs incurred irreversibly), the purchase is no longer refundable.

This rule applies to both subscriptions and credit packs.

4. Subscription Renewals

• You may cancel your subscription at any time; it then ends at the close of the current period and is not renewed.
• An automatic renewal may be refunded if reported within 7 days of the charge and the credits from the new cycle have not been substantially used (less than 10%).
• We encourage you to cancel before the renewal date if you do not wish to be renewed.

5. Non-Refundable Cases

• Purchases older than 7 days.
• Credits substantially used (10% or more).
• Accounts suspended or terminated for breach of the Terms of Service (particularly the acceptable use rules).
• Dissatisfaction related to the style, timbre, or subjective rendering of a generated voice, provided the Service functioned as described. We encourage you to test the Service with the free plan before making a purchase.

6. Technical Incidents

If a generation fails for a technical reason attributable to us, the corresponding credits are credited back to you. Contact us: such cases are handled independently of this policy.

7. How to Request a Refund

Write to support@youmakeit.io, specifying:

• the email address associated with your account;
• the date and amount of the purchase concerned;
• the reason for your request.

We acknowledge receipt and respond as promptly as possible. If the refund is granted, it is processed by Dodo Payments and credited to your original payment method (the banking timeframe depends on your institution).

8. Legal Rights

This policy does not affect the rights granted to you under applicable law, in particular the right of withdrawal recognized for consumers in certain jurisdictions.

9. Contact

support@youmakeit.io